WORK-RELATED STRESS AND PERFORMANCE OF EMPLOYEES IN NIGERIAN BANKING INDUSTRY: A SURVEY OF IKEJA BANKING DISTRICT

J. C. IYIEGBUNIWE; R IMONI

J. C. IYIEGBUNIWE Department of Business Administration and Accounting Distance Learning Institute, University of Lagos
R IMONI

Keywords: Work-related Stress, Employee performance, Work-life balance, Workload, Working hours

Abstract

This study examined the relationship between work-related stress and performance of employees in the Nigerian banking industry. The relationship amongst the following antecedents of work-related stress: work-load, working-hours, work-life balance, respectively, and the job performance of employees were investigated. A sample of one hundred and forty-two respondents was selected from employees in banks located at the Ikeja banking district of Lagos State, Nigeria, with a convenience sampling method. Data, collected with a structured questionnaire, were analysed using the correlation techniques. The results show that work-load, work-life balance, and working-hours, respectively, have a negative relationship with employees’ performance convenience. The study concludes that work overload, long working hours, and inadequate work-life balance, respectively, lead to reduced employees’ performance. It is recommended that bank management should reduce employees’ job stress through rationalization of work-load and working-hours of bank employees as this will improve their job performance. Bank employees should try to cope with stress by engaging in exercises, meditation. Furthermore, bank management should create opportunities for recreation as well as organize in-house courses on Time and Self-Management to instill stress coping skills in employees.