THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGY ADOPTION ON PRODUCTIVITY AMONG CIVIL SERVICE COMMISSION EMPLOYEES IN EKITI STATE, NIGERIA

O. A. FAGBUYI; E. A. ADEGBOLA; J. A. ALABI; D.T. ABDURAHAMAN

O. A. FAGBUYI Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.
E. A. ADEGBOLA Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.
J. A. ALABI Department of Entrepreneurial Studies, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.
D.T. ABDURAHAMAN Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.

Keywords: Performance expectancy, effort expectancy, social influence, facilitating conditions, behavioural intention

Abstract

Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model, this study seeks to ascertain the effects of ICT adoption on employee productivity at the Ekiti State Civil Service Commission. The investigation employed descriptive survey research with a correlational design, selecting a sample size of 730 respondents using a stratified sampling technique, as well as using questionnaires on a 1-7 Likert scale to gather data. Inferential statistics were evaluated employing SmartPLS SEM 4.0.8.5 version, while descriptive statistics were performed using SPSS. Findings demonstrate a strong relationship between employee productivity and performance expectancy, effort expectancy, social influence, facilitating conditions, and behavioural intention of employees is mediated between ICT adoption and productivity. We recommend the expansion of smart offices to all government-owned establishments across the State for expeditious service delivery. The sampled population's novelty in using ICT at the latent stage of smart offices in the selected ministries has limitations identified in this study. Future studies should identify the core quality management frameworks that, when used in conjunction with self-efficacy as an intervening variable, best support the method's capabilities and the study objectives.

Author Biographies

O. A. FAGBUYI, Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.

E. A. ADEGBOLA, Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.

J. A. ALABI, Department of Entrepreneurial Studies, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.

D.T. ABDURAHAMAN, Department of Business Administration, Faculty of Management Sciences, National Open University of Nigeria, Federal Capital Territory, Abuja.