EXPLORING THE EFFECT OF TASK-RELATED STRESSORS ON EMPLOYEE PERFORMANCE IN SELECTED INSURANCE FIRMS IN LAGOS, NIGERIA

L. A ADIO; O. J ODETUNDE; J. EKWOABA

L. A ADIO Faculty of Management Sciences, University of Lagos, Lagos, Nigeria
O. J ODETUNDE Faculty of Management Sciences, University of Lagos, Lagos, Nigeria
J. EKWOABA Faculty of Management Sciences, University of Lagos, Lagos, Nigeria

Keywords: Task-Related Stressors, Role Ambiguity, Role Conflict, Role Overload, and Employee Performance.

Abstract

The insurance industry faces challenges in developing appropriate strategies to reduce employees' job stress. This study investigates the effect of task-related job stressors on employee performance in selected insurance companies in Lagos State. In total, 322 respondents were surveyed across various departments and units of ten selected insurance companies in Lagos, Nigeria, using purposive, stratified and convenience sampling techniques. Only 271 copies of the questionnaire, representing an 84.2% response rate, were returned and analysed using structural equation modelling (Smart PLS 3.0.). The findings revealed that task-related job stressors (role conflict, role ambiguity, and role overload) significantly impact employee performance. In line with the statistical results, the study concludes that employees' performance would drastically decline if insurance companies failed to proactively manage and address the role conflict, role ambiguity and job overload issues. To this end, the leadership life insurance firms should prioritise defining roles clearly through thorough job descriptions with manageable workloads, encourage employees to use tools for stress management, establish clear boundaries between work and personal life, and implement flexible working arrangements