MEDIATING ROLE OF EMOTIONAL INTELLIGENCE IN THE RELATIONSHIP BETWEEN ORGANISATIONAL CULTURE AND CONFLICT MANAGEMENT

Abstract

This study investigates the mediating role of emotional intelligence in the relationship between organizational culture and conflict management. The specific objectives are to examine the effect of organizational core values on conflict management; assess the relationship between organizational norms and conflict management; and determine the mediating effect of emotional intelligence in the relationship between culture and crisis management. To achieve these aims and objectives, the study adopts quantitative research technique with the aid of a questionnaire. The population consists of 45,600 direct and contract staff of Chevron Nigeria Limited. Using convenience sampling method, 376 respondents correctly filled the questionnaire. The data collected were analysed using descriptive and inferential statistics (frequency distribution and regression analysis). From the analysis, the following findings were made: Organizational core values impact significantly on conflict management; Emotional intelligence impacts significantly on conflict management; and Emotional intelligence mediates the relationship between organizational culture and conflict management. The following recommendations are made: Chevron Nigeria Limited should strengthen its core values and educate its employees on the core values they must always adhere to. Core values of respect for every employee should be tightly adhered to, as this can help to minimize conflict and enhance collaboration amongst the employees.