CONTRIBUTIONS AND THEORETICAL APPROACH TO TOTAL QUALITY MANAGEMENT

B. O  Abimbola; J. E Ekpudu; O. L Kuye

B. O Abimbola Department of Business Administration, Faculty of Management Sciences, University of Lagos.
J. E Ekpudu Department of Business Administration, Faculty of Management Sciences, University of Lagos
O. L Kuye Department of Business Administration, Faculty of Management Sciences, University of Lagos

Keywords: Total Quality Management, Quality Control, Quality Circles

Abstract

TQM is a management philosophy that allows organizations to pursue quality on a continuous basis from the top management, the suppliers, down to all the employees in the organization with principles that make up the concept of TQM such as teamwork, customer focus, employee involvement, training, competitive benchmarking, continuous improvement, etc. Total quality management theories have originated over the years by different gurus and it has been applied to many major areas causing a huge shift in improvement in the quality of products and services. This paper, therefore, aims to discuss the contributions of the TQM experts some of which are Deming, Crosby, Juran, and so on. Hence, a brief review of the literature was done to examine and give insight into the concepts and philosophies from the forenamed experts.